HTC — DELAY IN REPAIRING

I HAVE SUBMITTED MY HTC HANDSET TO HTC SERVICE CENTER, SUNEJA TOWER 2 DISTRICT CENTER JANAKPURI, ON DATE[protected].MY SECOND SIM SLOT IS DAMAGED . WHEM I GAVE, THE SERVICE CENTER EXECUTIVE TOLD THAT IT LL TAKE ONLY 7/8 DAYS TO GET THE STATUS N THEN ITS UR OPTION TO REPAIR OR NOT I[censored] WISH TO PAY THE CHARGES DEMANDED BY SERVICE CENTER. MY PHONE IS IN WARRENTY PERIOD .AS I BROUGHT IT IN NOV.2014. ITS ALMOST ONE AND HALF MONTHS HAS PASSED BUT THE SERVICE CENTER STILL PENDING MY PHONE DUE TO UNAVAILABILITY OF MATERIAL..I TWICE CALLED N TWICE MAILED BT STILL NO RESPONSE.IF HTC HAS MATERIAL SHORTAGE FOR ITS OWN PRODUCT HOW CAN A CUSTMER RELIED TO THAT PRODUCT OR THAT COMPANY.IT VERY DISGUSTING AND HARRASHING SERVICE. MY TICKET NO IS 15INA[protected].JOB NO IS DELO[protected]. THANKS