| Address: | Allahabad, Uttar Pradesh, 211001 | | Website: | htc.com |
Hello, I have bought a new phone HTC E9s on 28th nov'15 (just before 1 month 20 days). After two to three days, I found a crack on screen. Still the phone was working n charging was ok. But the phone's camera was of very third quality, n flash of camera was not working, so I submitted the phone to the service center for the replacement of screen, after changing they delivered me a defected phone on 16th dec. The phone was not charging, n it was gone to switched off mode just after 2 hrs, the camera was working in worst manner, flash is also in worst condition, so much blured pic in night or day. So I again submitted my phone on 18th dec to service center, and requested to change the phone, as only few days have been passed, and the more serious problem because I got the defected phone defected battery charging, from service center. When i was having that, there was not any problem of charging of battery. so i cant accept the repaired phone. still they have neither repaired nor replaced the phone.Till today I called customer care around 15 to 20 times. But nobody is entertaining my problem, they just throw a statement "MUAFI CHAHTE HAI APKO DIKKAT HUI", nothing else. I haven't got phone till today. Now I am just feeling frustrated. Not a single help they have done in my favor. they destroyed the battery parts of my phone in service center, and saying the parts are to be replaced, but parts are not available. so i have to wait for 5 to 10 days. But nothing happened within month. most importantly. my phone was got corrupted in their service center, so how coud I get the repaired when it is not only two month old... I need my money to refund, or to deliver me a new phone. Please help me to get my money back as now i cant trust on these people as they irritated me a lot, n destroyed my new phone as well.
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