[Resolved]  HTC — Delay in service period for repairing a device

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Bangalore, Karnataka

Hi, I am Jay. I am an Htc device loyal customer used different Htc deice, recently I purchase a brand new Htc desire 816 (dual sim) purchased for Rs29990/- used for one month, later the display was broken however I accept it was a physical damage done by me. I had given for the service center for the replacement of cracked screen on 29/09/2014 (Ticket Number: 14INA[protected] they charged me Rs 562/-(handling and shipping) in advance even though I have one year of warranty still and later received a quotation for Rs 5739/- (for replacing the screen) was told I will receive the repaired device within 13days by now it’s been more than 20 days I have not received the product. I have been calling the customer support even there is no proper information given to me that when they will give the product repaired. In spite calling the customer care ‎[protected]‎ that would take around 15 to 20 min to connect with the customer support agent. Now I am frustrated by the Htc service. Now I would like to know what is the action taken towards you side and what is the compensation give to me and I want know whether I can charge the penalty towards the delay for my device. More over Htc has provided a free replacement of cracked screen within 6 months of purchase for US customers. Why not this offer is provided to Indian Customers.