| Address: | Bangalore, Karnataka |
I had issue with my HTC desire 816 power button and some visible vertical lines on the display, there is no damage to the outside body not even single scratch. When i submitted my phone to TVSE Bangalore on Sep 30 they told lcd display is broken and it will cost 6000. I argued with the them that my phone is in warranty and
then i agreed ok I will pay the money but I want my mobile repaired, they promised for 10 days. Today is Dec 4 2014 more than 2 months I havent received any information from HTC regarding repair. I made more than 200 calls to global service center everytime they are telling parts are not available, they postponed it to next week every time. I dont know whether parts are coming from different universe or what. HTC service is the worst they dont keep up there words. Escalations, SLA, timeline is no words for them. If its there new product launch then also they will give same excuse like parts are unavailable from past 2 months.It is not at all expected from HTC, i will never recommend anyone to buy HTC, there service is worse worse worse.
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