HTC Desire 820Q Dual Sim — Sim/audio/earphone

Address:

Bangalore, Karnataka, 560004

I am byrareddy from bangalore.

Note:if i am not getting the issue completely resolved, i want my unit to be replaced with a brand new phone or refund the amount what ever i have paid for the purchase of this phone i have a valid proof of purchase. If not so i would go to consumer court and raise a complaint against the company and the service center.

1. I had an issue with earphone and submitted the unit in service center the under warranty in bangalore on 17/10/2015

2. I went to collect the phone on 30/10/2015. Earphone issue was not cleared but an added issue that sim was not getting detected.Service people were not able to answer me so submitted the unit back and got promised that unit will be replaced by 2/11/2015.

3.I went to collect the unit on 2/11/2015 and got replaced motherboard in my device .

4.Now am facing issue that i am not getting ringtone/volume in normal mode only vibration is coming.

5.Spoke to customer care people they done possible troubleshooting, bur issue remained same.They asked me to submit the unit in the service center.