| Address: | Kolkata, West Bengal, 700073 | | Website: | www.htc.com |
Respected sir, i would like to draw kind attention towards the behaviour of service center. I md afsar alam resident of 24 sagar dutta lane, kolkata-73(India). I have purchased htc one e9s on 16th sept. 2015. Imei no-[protected], serial no- lc58tb200080. Handset was well & good both physically and electronically, till now my handset is in warranty period.I was travelling through train on 19th march 2016. My handset was in my pocket. A pickpocketer tried to steal my mobile. But i was conscious at the moment & i also tried to save my phone.In this way display of my cellphone got broken even without a single scratch on the temper glass.This is my case. So far as my general view is concerned, i also know that out of 10 handset of (Htc one e9s) eight of them get broken.I don't know what is the display problem with this handset. Anyway my reason is genuine.
# co. Discloses a policy that claim is not admissible in case of physical damage, that is also acceptable # but there is always an exception to every case, i just want to say that what is my fault in my case. # i have taken all the required steps to save my phone as a rational consumer (As temper glass was already fitted) . # if any problem emerges, some people will face the situation but not almost all of them, but breaking of display problem is common in case of this particular model.
Today i visited service center, concerned people are not ready to talk even a single minute. They are saying that just deposit 8000 inr (40% cost of mobile) such a huge charge. Although the mobile is in warranty period. At last i would like to say that i have not filed a case in consumer forum. Directly i am requesting to you that take necessary step so that my cellphone can repair at free of cost or hardly 20% of cost of spare parts as the problem is common. I hope you will take proper decision . Was this information helpful? | 
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