HTC — Dissatisfaction by product as well as by customer service

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.htc.com/in

For past 10 months I've been trying to use an HTC mobile phone which I brought from a certified mobile store, model is HTC 516 desire and its all rubbish, I understand that there could be some technical faults in the handset but the reason I am pissed off is the worst customer services. I registered a fault in the customer care centre of HTC in Noida sector 18 in September and since then they kept my phone for at least 4 weeks under a fault process to fix it. I explained the problem at the very first point of contact that my phone's battery is draining, motherboard is not working properly as well as there is a charging contact problem. till this date my phone has been sent to Bengaluru to the head office to get fixed and here I am with this which is still the same. its being 4 months that I am struggling with this thing what they call as phone and we have not yet reached to a conclusion not even an inch close. I now want either the replacement of this handset or my money to be refunded that I've spent on this phone.