[Resolved] HTC — Do not repair under warranty of my handset

spnayak87

from Patna, Bihar

Address:

Bangalore, Karnataka

I had submitted my mobile to service in the working condition but the problem was arises in the gap of 10 to 15 days for last 3 months & these problems are not the first time in my mobile. Before I submitted four times to the service center with the same issues(Such as display not working, Sim-2 not working, etc), but at that time they haven’t claimed any liquid damage. But now the repairing cost is going to very high, that’s why they have claimed with a comments of liquid damage which can’t acceptable by me in any circumstances. So I can’t accept the quotation of amount Rs.9600 if the comments is “LIQUID DAMAGE”. If they are giving the liquid damage remarks, I would like confirm that the liquid may be entered into the mobile by the HTC collection center or HTC service center where the fault from their side. So please consider my case & do the needful.

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Aug 14, 2020

Complaint marked as Resolved

HTC India customer support has been notified about the posted complaint.

Jul 15, 2014

Updated by spnayak87 But i am not satisfy with your discount. For your kind information you are not doing any business with me by giving the discounts or this type of deal. The total fault is from your side but still you are not ready to repair in the warranty.

Already i purchased my handset before 6 months, but nearly 4 months kept by you only. So you keep my handset with you. Let me solve this issues by consumer court only.

I never excepted this type of harassment to the consumer by a large organisation HTC.

Best Regards,

Siva Prasad Nayak | Contact No: +91-[protected] |
| Email - [protected]@yahoo.com |

On Tuesday, 15 July 2014 6:01 PM, HTC <[protected]@htc.com> wrote:

Dear Siva Prasad Nayak,

Thank you for replying back to us.

With reference to the complain ticket number C[protected], our escalation team representative has informed you that we can provide 20% discount on the quotation amount and repair the handset.

We appreciate your time and understanding.

Thank you for using HTC Customer Service.

If you are not satisfied with our service, please click here to send us your reply or call us at[protected], Monday to Sunday – 9:00 am to 9:00 pm.

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Thank you very much for your time.

Sincerely,

Reshu

HTC

Jul 18, 2014

Updated by spnayak87 I am waiting for your positive response.