[Resolved] HTC — Faulty handset desire 826

 
2 Reviews
Surat, Surat District, Gujarat, India
 prasadken
I had purchased HTC Desire 826 Dual Sim on 01/06/2015 at Rs 24500/- . within three months i am shocked as the touch was not working in some places especially "Back" option which is used regularly. It was big problem wheb i was outdoor with this phone and when i got struck by keep on touching for a single option. . So i went to customer service center of HTC and wanted to replace the product they just said its not possible to replace the product but they can repair it. They said to handover the device then i asked what will be my point of contact as there is no mobile with me rightnow, they simply said its your headache..Now i think I had unnecessarily invested in HTC product as HTC is not at all care for customet n services. i have not got a single call from HTC people its neither repaired nor replaced. Whenever i try to contact service center, the line is always busy. Customer support([protected]) is connected but they say they will give me updates after 24-48 hr time. Now i want to tell all people please don't buy any mobile without checking there problems. And take from a reputed company which is prompt in service if any occurs in future. I expect at least HTC being its preliminary responsibility will serve the customer and wil resove my complaint immediatly .
Complaint marked as Resolved Oct 7, 2015
It was resolved due to very rigourous n continous follow up with customer care team. Everyday follow ups and updates was being asked n made to move the needful actions on urgently
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Htc ticket no is
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    HTC - Faulty handset desire 826