HTC — Handset broken

Address:

Vadodara, Gujarat, 3900016

I'm very disappointed with HTC Customer service as how they handled my handset.

chasing several times during last 60 days with your team, HTC failed to provide customer services for me even when updated everything to customer services. They promised me several time during the last 60 days that someone will be looking into it but no one did even when they know that customer is suffering.

This is the compliant about HTC service centre (Shreeji Communication - 221 saffron Complex Fatehgunj Baroda Gujarat India). I am using HTC 816G dual SIm I purchased it in January 2015. handset was hanging so i contacted the Service centre regarding Software issues, Service guy didn't told me that need to remove the sim Card from Handset but he himself removed it from sharp knife and sim slot (hardware)got damaged while I give mobile back to them to check what they have done with my handset same time they again inserted the knife in slot again and inserted the sim Open the handset. it is clearly visible sim slot and mobile is damaged. than I contacted manager she said now your handset is in working condition so no need to do anything. but next day I given my handset to service centre again. on 17th December I called the customer care number on[protected]. They said they will look in the matter but no reply from themselves as well. Need your help on the issues. No one is listing me as a customer. I have wasted my 17, 550/- HTC customer care person given me the complain number (Compliant Number - 15IND[protected]. But No use. Please some one help me. on 28th December 2015 I got call from service centre saying that your handset is dead and to repair the handset you have to pay the quotation of Rupees 11, 000 to 12000. Every time I call to HTC I got different information from Representatives. They always say you will be called by our higher authorities in 24 to 48 hours. but no call till date. now they have given me the ticket number 15INA[protected]. I got message from HTC that your handset has been shipped out to service centre on 2nd January 2016. but they are asking for 11000 and some services are not covered under warranty. The damage been made by service centre guy and now they are asking money to repairer it. This is annoying and frustrating for me. Because of this things I have already suffered a lot