HTC — Handset not repaired even after 75 days

Address:

Howrah, West Bengal

Due to physical damage My phone's PDA gets broken. I submitted it to service center for repair on 30th June 2015 in "R K Services" in "Howrah, West Bengal" with Ticket Number '15INA[protected]'. They said that my set will be repaired within 30 days. Now after 75 days when I ask service centre they say that they haven't received the repaired set so they cannot do anything about it they can't even track it and when I contact HTC, online or via Toll Free Number they say that the set is already repaired & delivered to the service centre. But in the HTC website in repair tracking section it is showing that the device is yet not sent for repair. Now who is saying correct? Who is lying? Where my phone actually is? I don't know anything.