HTC — Handset under repair for 2 months - No delivery/update on the same yet

Address:

Kolkata, West Bengal

It gives me a great disappointment in writing to the customer complaint centre against a well recognised and a customer focused company. However, the company has not kept its name and has given great discomfort to its customer. I Would like to mention that I have handed over my HTC 516 Dual SIM mobile phone to the service centre on 18 February 2015 to diagnose and resolve the following issues: 1. The mobile was automatically switched off and was irrevocably shut and never switched on after that; 2. The hearing speakers at the front of the handset was very poor due to which I have never been able to hear any sentence completely with clarity; 3. The audio speakers behind the mobile phone was pathetic due to which I had to lose on many important communications; 4. Battery was never use to give back up for more than 6 hours even if not used; 5. There was no single day when the handset had not hanged. However, on my first follow up email on 7 April 2015 I was informed that because of my email, they recollected the problem and have accordingly sent the mobile phone for first diagnosis test and on further follow ups I have been a ticket number to check the online status of repair, however the same was not workable on the website. It appears that HTC is least bothered for its customer's satisfaction and now it is testing the patience of its customers. It is almost 2 months that I been have provided my handset for repair but I would like to acknowledge a fact that mobile phone has its utility and a customer does not buy the same to treat the it as a dummy model. HTC support number [protected] has got a very strong IVR service I suppose as none of the time I was able to speak to the executive directly for assistance. Further the email support on [protected]@htc.com I receive wrong ticket number which is unable to be traced online. I request HTC team to not take its customers for granted. Therefore, request for expediting the process and in case the parts aren't available then replace my handset in next 2 days.