HTC — Heavily disappointed with the quality!!! Screen cracked within the pocket

Address:

Kolkata, West Bengal

I purchased a HTC desire 816 6 months back. On 30/03/2015 after making a call I kept the mobile in the pocket. After 5 minutes I took it out to make another call, but the touch was not working. Then I noticed the screen crack. I wonder about the quality of the glass provided by the HTC which cracks just by the pressure inside the pocket and without any external force!!! While having a conversation with the customer care representative, he replied as the display is 5.5 inch in size, so being a large display it got damaged by the pressure and refused to repair it on warranty. If HTC thinks that a large display of their mobiles can't even bear the pressure received while kept in pocket, then why are they providing such quality glasses in expensive mobiles, where the touch screen replacement cost is Rs 8000/- A mobile is meant to be kept in pocket an not always in hand, but what inspired HTC to manufacture a device which is not suitable for pocket??