[Resolved]  HTC — HTC 816 - Not giving warreny on internal damage/ holding for repair for 2 months

Address:

Gautam Buddh Nagar, Uttar Pradesh

I have 2 issue with HTC services. I purchased HTC desire 816 on July 2014. On the 9th Nov I saw the display not working on my phone without any fall or hit on handset. There was not a single scratch on phone or on the glass. I went to collection center (Satyam Communication, J-34, Sector-18, Noida) and they said that the display is damaged internally due to fall and will not be covered in any warrenty. I argued lot for this but they did not agree. I gave my phone to them and it was sent to reparing center from where i got the mail with reparing cost estimate around Rs 5500/-. I gave call to customere center and argued again that this is not my fault. After several repeatation they agreed to provide me conession and agreed to do it in around Rs. 3600/. 1) Should It not be covered in warrenty if outer glass is not broken, even no hit or scratch on the handset? My another disappointment from HTC care. 2) I submitted my phone on 11 Nov 2014 and it is almost 2 months today on 1 Dec 14 but still I did not get my handset repaired even after several calls and arguments. Every week I ask them the status and i get the same reply that it will be repaired by next week. I am fed up and very much disappointed by all these and would request to take care of my case. Additional details: HTC Ticket no - 14INA[protected] HTC Job No - DEL[protected] Regards Manoj K Verma [protected]