HTC — HTC Desire 816 given for repair since 6 weeks

Address:

Gurgaon, Haryana

Dear Team I purchased my handset on 29th July 2014 & the switch on/ off button stopped working exactly after one year i.e in July 2015. I submitted my handset for repair on 1st of August 2015. More than 5 weeks have passed & the customer care team says that the part to be replaced is under transit from Taiwan. I don't understand how long it takes for a part to travel from Taiwan to India. Even now they are not providing any firm status regarding the repair of handset. I escalated the issue to their escalation team also but even the escalation team is sleeping & taking no action. Every time when I call on customer care they provide lame/ vague answers. This is a very serious request I want to make to the service team & its Service Head to take serious action & improve. Also as far the solution is concerned, since I am suffering for a long time of more than 5 weeks I want the repair cost of my phone should be waived off.