HTC — Htc desire v FAULTY HANDSET

Address:

New Delhi, Delhi

I purchased HTC DESIRE V T328W (IMEI NO: [protected], SERIAL NO: HT2BYPG02944) from Jumbo Electronics, Lucknow a year ago. Right after 2 months of its purchase, the set started getting switched off & on, on its own. This became a regular phenomenon where the phone out of nowhere would just get switched off and then you had to switch it on every time. After 3 months, it went dead. It stopped working and could not be switched on. It was sent to the service centre then, where they repaired the set by replacing the motherboard inside the set. Just after 3 months of that, as soon as the warranty of my phone got over, the problem recurred. The phone went dead, couldn't be switched on, showed no sign whatsoever. The service centre guy told me to replace the mother board again, and that it would cost me 8000 rupees since the warranty had expired. My question to this damn HTC is firstly why they make such a handset with no QC checks ever done on its product and durability. Secondly, when the board was already replaced in the first instance then how come it malfunctioned within 3 months. This is absolutely ridiculous. This means they dont even have quality internal parts that can sustain over time. The new board getting dead again in 3 months is highly questionable on HTC's part. Now how can a person spend bloody 8000 rupees to get a new board again, which doesn't assure you of how long the phone will work. It can go dead again, just like before. There is absolutely no guarantee for a customer to invest this amount since this thing can repeat itself time and again. Then again, they will charge us 8000. I bought the phone for 12500. In 3 months, it started showing nonsense. Then within a year, its gone dead twice. Now how and why do I invest 8000 in this set again. Not even 1/3rd of this phone's price has been covered by the user. It feels such a terrible waste of money from a customers point of view. HTC made me spend 12500 initially and now they ask me for another 8k, within a year of purchase. Great way of fooling the people. HIMANSHU VARSHNEY [protected] [email][protected]@gmail.com[/email]