| Address: | 411001 | | Website: | www.htc.com/in |
I have given my phone for repairing on 15th September 2015 in HTC service center Pune, they said I will get back my phone after 10-15 days. I was OK with that answer. But after 10 days when I have not received my phone I called them first to service center ( but service center number doesn't work at all) number not reachable, after that I called customer care, I told then that I have no other phone to use, please give my phone as soon as possible, they replied on that I will get the phone by end of the week as one of the phone part is not available, I requested them to give me back as I don't have any other phone to use they said they will take my case in priority basis, this conversation was going on around 23rd, 24th of September 2015. But that week also I didn't revive my phone, around 3rd or 4th of October 2015, I received one call from service center and they said phone part is still not available so I will get my phone back in next 10 days. I was angry on that answer but I had no choice than waiting. Then I just waited till13th of October and called customer care center (as service center number is just a number, its not working at all) Call center said your phone was ready on 5th of October 2015, you can go and collect it. I went to the service center the next day ( there is only one center in whole city that too so far from my place), after reaching and waiting in a queue for more than half and hour they replied that my phone is in Chennai for repairing, and I will receive it by Saturday, I shouted on them, they said for any other queries talk to customer care center, here customer care people said my phone was ready, when I call them in-front of service center people, there was one girl on phone she said that phone record was not updated on their system so she has given me wrong information, she just wasted my time, and that time they all were so sure that I will get the phone back on Saturday means on 17th September 2015 and they will call me once it is done. After waiting till Monday and no call yet, when I called them on 19th October 2015, now they are saying they also don't know how much time will take to repair, If they don't have the parts to repair why they are not even giving me new phone if they cant repair the old how long they will keep it and what will I use till them I ma not that reach to buy 2 expensive phone at a time ( I had only one phone). What kind of services they provide and if they can't handle such situation why even they started a phone service to sell defected cell phones. Its more than one month I am fighting for my phone to them every single day these people have no answer for that, they are just saying, it is still repairing the part is not available.
Was this information helpful? | 
Post your Comment