[Resolved] HTC — HTC One V Service

Sachin4920

from Delhi, Delhi

Address:

Thiruvananthapuram, Kerala

Myself Sachin Sasidharan from Trivandrum. I had been using a HTC One V since the last one and half years and couple of months back the phone fell off my hand accidentally and broke its touch panel. It was working without any hiccups though. Last month I handed it over to HTC's authorised service center Ascent Technologies, Mettukada, Trivandrum to get the touch panel replaced. I was told they need around 10 days to get it fixed. I am not one among those picky customers and I didn't keep bugging them about it, believing they will let me know once it's fixed. Last week I happened to give them a call just to check in and I was assured a return in a weeks’ time. That didn't happen either. So today I decided to call them and enquire but even after repeated attempts there was no answer to the phone calls so I decided to show up. I was made to wait for like twenty minutes to be informed that they will have it ready by the end of day today. I returned in the evening and was made to wait another fifteen minutes to be informed that there were some alignment issues with the touch panel they just fixed. So I will have to wait until Monday. That was more than enough for me to get out my frustration right there. I was about to do that when the lady told me that their phone is not working and all this was not intentional. I know it wasn't, if anything it was, it was their utter inefficiency to get across the simple message that my phone wouldn't be ready until Monday. I called them again on Monday and was told that I will have to wait until Tuesday evening. And till now I haven’t received any updates whatsoever. And my question is what is your criterion of choosing a particular person to authorise them with the repair and service of your gadgets. And how in heavens did these guys make the cut to be the authorised service centre of HTC phones in Trivandrum? All I can say is, these guys are nothing but a bunch of incompetent, inefficient and irresponsible individuals who doesn't care about their customers' time or concerns. I used to be a huge fan of your phones, I still am, but what this kind of service centres does is put your brand value in dire jeopardy. Next time I buy a phone I am going to make sure I buy something that has a responsible and dependable repair service team. And I am going to make sure it's not a HTC. Regards Sachin Sasidharan

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Aug 14, 2020

Complaint marked as Resolved

HTC India customer support has been notified about the posted complaint.

Apr 16, 2014

Updated by Sachin4920 Myself Sachin Sasidharan from Trivandrum. I had been using a HTC One V since the last one and half years and couple of months back the phone fell off my hand accidentally and broke its touch panel. It was working without any hiccups though. Last month I handed it over to HTC's authorised service center Ascent Technologies, Mettukada, Trivandrum to get the touch panel replaced. I was told they need around 10 days to get it fixed. I am not one among those picky customers and I didn't keep bugging them about it, believing they will let me know once it's fixed. Last week I happened to give them a call just to check in and I was assured a return in a weeks’ time. That didn't happen either. So today I decided to call them and enquire but even after repeated attempts there was no answer to the phone calls so I decided to show up. I was made to wait for like twenty minutes to be informed that they will have it ready by the end of day today. I returned in the evening and was made to wait another fifteen minutes to be informed that there were some alignment issues with the touch panel they just fixed. So I will have to wait until Monday. That was more than enough for me to get out my frustration right there. I was about to do that when the lady told me that their phone is not working and all this was not intentional. I know it wasn't, if anything it was, it was their utter inefficiency to get across the simple message that my phone wouldn't be ready until Monday. I called them again on Monday and was told that I will have to wait until Tuesday evening. And till now I haven’t received any updates whatsoever.

And my question to the guys at HTC is what is your criterion of choosing a particular person to authorise them with the repair and service of your gadgets. And how in heavens did these guys make the cut to be the authorised service centre of HTC phones in Trivandrum? All I can say is, these guys are nothing but a bunch of incompetent, inefficient and irresponsible individuals who doesn't care about their customers' time or concerns. I used to be a huge fan of your phones, I still am, but what this kind of service centres does is put your brand value in dire jeopardy. Next time I buy a phone I am going to make sure I buy something that has a responsible and dependable repair service team. And I am going to make sure it's not a HTC.