HTC — HTC service centre not giving my phone for over a month

Address:

New Delhi, Delhi

HTC has the worst service centre. God help those whose HTC phone get damaged and need repairing. My new HTC desire purchased on 5th april, 2015 phone fell and the screen was broken and I gave it to insurance company, SG solutions, where the phone was insured. After one month of keeping my phone they returned it saying that they cannot get it repaired as HTC is not providing them with the broken part and so without having any option i took it back and gave it to the service centre of HTC on 28th May, 2015. There they have been making a fool out of me for the past month that the part will arrive soon and i will have my phone very soon. I have tried to contact service centre for the past five days but it is impossible to reach them. Today at last my wishes were answered and after 20 mins of waiting someone picked up the service centre number. But to my horror they told me to contact them on Monday as they saying that they have no information and they will update me only on next Monday. What can a customer do when they have to deal with parrots on the phone who just say one thing again and again and do not understand the problem of the customer who is without a phone for the past two months which i have just used for 20 odd days. God help them who buy a phone from HTC as there are no service centres or parts available in India and as or government does not ban this company from terrorising the customers i request you to do so as this is a very bad case of adverse effects of monopoly and all competitions laws are violated here.