HTC — HTC should STOP Selling Mobile Phones in India as they can't provide proper service

Address: Thane, Maharashtra

Hi, One of the worst customer service experience. After speaking to multiple customer support representative, I am convinced HTC trains its customer service employees on how to harass a customer. I had a SIM slot (Slot 1) problem in my HTC desire 816 dual sim, my phone was in warranty period (DOP 1 Oct 2014) so i have given it to service centre for repairing, on 13th November, and they promised me to return my mobile in 15 days, but as day passed they are shifting return date, when i called service center they are giving me reply that they have no part, so they are waiting for parts to come, they always gives excuses, After a month they have given a quotation for repair where i got the mail with repairing cost estimate around Rs 8048/- (For changing the SIM slot – very small part). I gave call to customer center and argued again that this is not my fault. Customer care rep agreed it is deign fault of the device. After several repetition they agreed to provide me concession and agreed to do it in around Rs. 6400/-. They have given me the new date that they will return my phone on 18th Dec, but i can't trust them now, they always ready with new excuses. I submitted my phone on 13th Nov 2014 and it is almost 2 months today on 10th Dec 14 but still I did not get my handset repaired even after several calls and arguments. Every week I ask them the status and i get the same reply that it will be repaired by next week. I am fed up and very much disappointed by all these and would request to take care of my case. My phn tckt no:- 14INA[protected] i had given my phone to HTC service centre on 13Th Nov 2014 at Eternity Mall Thane and still the device is in service centre. Whenever i call to htc costumer care the person told me to wait for 48hr. History is available on https://e2e-tracking-asia.htc.com/
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15 Comments

Comments

As i am using HTC DESIRE 820 mobile phone as iam facing issue with the phone so send my mobile for reparing on[protected].But still i am no yet received any confirmation about the device from them .They should atleast speak to us while calling in their customer service number[protected]
I am using HTC DESIRE 816G DUAL SIM MOBILE PHONE
issue with phone data service network connection problem
this problem is company felt pal's replace my many
I am using desire 816 sim but my htc mobil is suffering hardware problem. this is company felt so i requested you please change my mobil.
Ticket No : 15INA[protected]
JOB NO :
DEL[protected]
S/N ; FA48FMZ00739

REGARDS

SHRIZUDIN MALIK
MEERUT
[protected]
As i am using HTC DESIRE 600C mobile phone as i am facing
issue with the phone so i send my mobile for repairing on[protected].But still i am not received any confirmation about the device from them .They should at least speak to us while calling in their customer service number[protected].

i m very disappointed from HTC service and going for complain in consumer court services

Vikas Sharma
[protected]
Delhi
i brought desire326 on 07.07.15 have 8MP camera, but clarity of pics is very very poor if i compare with other company mobile with 2MP they are showing better clarity if i compare clarity with cost then cost should be Rs2000 to Rs2500 but its actual cost is heavy ie Rs9782


Job No : HBX[protected]
hii . never buy htc phones
we should say bbye from india
the company without service

bbyeeeeeeeeeeeeeeee htc
As i am using HTC DESIRE 516C mobile phone as i am facing
issue with the phone so i send my mobile for repairing on[protected].But still i am not received any confirmation about the device from them .They should at least speak to us while calling in their customer service number[protected].i m very disappointed from HTC service you take long time in process... no reply... Iam wex always, Another mobile is (HTC Desire 516c)replacement immediately...

MANIKANDAN
[protected]
COIMBATORE TAMILNADU
Very bad servi after 2 monyhs of complaint I am yet get a proper feed back or status of my within warranty period cellphones model HTC D 816
Very bad servi after 2 months of complaint I am yet get a proper feed back or status of my within warranty period cellphones model HTC D 816 .
Iam from Sambalpur Odisha
I am using HTC DESIRE 816G DUAL SIM MOBILE PHONE
issue with phone wi fi network connection problem and camera problem

Ticket No : 15INA[protected]
JOB NO :
RPR[protected]
S/N ; FA48FMZ00408

i AM YET GET MY STATUS OF PHONE

REGARDS
PRASANTA SUPKAR
SAMBALPUR ORISSA
[protected]
Best example how bad a customer service should not be. Worst service and the quality of the product is very bad, repairing the device (mostly all htc phones) are going bad within 3-4 months o[censored]sage. We never had this experience even in unknown brand or like Chinese mobiles. Samsung, sony, and other products are better products than this cheap HTC mobiles. Used many phones but my 1st experience with HTC is a disaster. Service centre is unfit to do service from their end and they wanted to take to the factory for every instance and making the customers to wait for 1 r more months is really sick and how do HTC is expecting its customers to wait so long for a minor issue. Mainly why don't you guys don't have more service centres and making people to wait in a single centre, making 100s of people waiting around your service centre's door??? At last we understood clearly that we will never ever go for HTC anymore and won't suggest to any people. Get out of India, dear HTC. You are unfit.********
Best example how bad a customer service should not be. Worst service and the quality of the product is very bad, repairing the device (mostly all htc phones) are going bad within 3-4 months o[censored]sage. We never had this experience even in unknown brand or like Chinese mobiles. Samsung, sony, and other products are better products than this cheap HTC mobiles. Used many phones but my 1st experience with HTC is a disaster. Service centre is unfit to do service from their end and they wanted to take to the factory for every instance and making the customers to wait for 1 r more months is really sick and how do HTC is expecting its customers to wait so long for a minor issue. Mainly why don't you guys don't have more service centres and making people to wait in a single centre, making 100s of people waiting around your service centre's door??? At last we understood clearly that we will never ever go for HTC anymore and won't suggest to any people. Get out of India, dear HTC. You are unfit.********
I am using desire 326 G
1) Network Issue 2) Heating problem 3) Voice problem 4) hanging problem 5) better problem 6) Automatic content number delete 7) Not Working Phone as simple way
Ticket No : 16INA[protected]
S/N ; HP55MYZ53769

duplicate tax invoice bill

Duplicate tax invoice bill

network problem

My phone is always showing out of network. i couldn't recognize what the problem is. because i am always in network area. please provide tech support.

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