HTC — HTC should STOP Selling Mobile Phones in India as they can't provide proper service

Address:

Thane, Maharashtra

Hi, One of the worst customer service experience. After speaking to multiple customer support representative, I am convinced HTC trains its customer service employees on how to harass a customer. I had a SIM slot (Slot 1) problem in my HTC desire 816 dual sim, my phone was in warranty period (DOP 1 Oct 2014) so i have given it to service centre for repairing, on 13th November, and they promised me to return my mobile in 15 days, but as day passed they are shifting return date, when i called service center they are giving me reply that they have no part, so they are waiting for parts to come, they always gives excuses, After a month they have given a quotation for repair where i got the mail with repairing cost estimate around Rs 8048/- (For changing the SIM slot – very small part). I gave call to customer center and argued again that this is not my fault. Customer care rep agreed it is deign fault of the device. After several repetition they agreed to provide me concession and agreed to do it in around Rs. 6400/-. They have given me the new date that they will return my phone on 18th Dec, but i can't trust them now, they always ready with new excuses. I submitted my phone on 13th Nov 2014 and it is almost 2 months today on 10th Dec 14 but still I did not get my handset repaired even after several calls and arguments. Every week I ask them the status and i get the same reply that it will be repaired by next week. I am fed up and very much disappointed by all these and would request to take care of my case. My phn tckt no:- 14INA[protected] i had given my phone to HTC service centre on 13Th Nov 2014 at Eternity Mall Thane and still the device is in service centre. Whenever i call to htc costumer care the person told me to wait for 48hr. History is available on https://e2e-tracking-asia.htc.com/