| Address: | Hyderabad, Andhra Pradesh |
HTC Mobile pieces and their Service centers are the worst ever I faced. Within 4months of the mobile purchase, I started facing problems. I have submitted the phone to the Service center here in Hyderabad, more than a month back. Service center guys doesnt understand what we are trying to explain. They kept the phone with them without any progress for 2weeks. Not getting any update for 2 weeks, I called HTC service center and requested the status. They said it takes 2more weeks. I escalated the request and they transferred to Express team. Even then its been more than 3 weeks that the Express team started processing. WE CANNOT CONTACT THE TEAM DIRECTLY FOR UPDATES. Every time I make a call, they will ask me to give a call after a week. "THEY WILL NEVER CALL US AND UPDATE, THOUGH WE PROVIDE ALL THE DETAILS". We will be made to be on hold for more than 15mins. I am really frustrated to wait to get the phone back. I SPENT 22K on my phone, and still facing so many problems. I CAN NEITHER SELL IT NOR CAN USE IT WITH THESE MANY PROBLEMS. I AM VERY VERY MUCH DISAPPOINTED ABOUT THE PIECE AND THE SERVICE CENTER AND THE WAY THEY TEST OUR PATIENCE.. HTC IS LOSING ITS BRAND WITH SUCH BAD SERVICING. I SUGGEST NOT TO GO FOR ANY HTC PIECE. ITS REALLY DISGUSTING TO HAVE THEM. I AM REPENTING ALOT FOR HAVING TAKEN SUCH A WRONG DECISION IN BUYING THIS PHONE WHEN THERE ARE OTHERS IN THE SHOWROOM. I ALREADY SUGGESTED ALL MY COLLEAGUES AND FAMILY AND FRIENDS NOT TO EVEN HAVE A LOOK AT HTC AREA IN THE SHOWROOM. Was this information helpful? | 
