HTC India — Complaint regarding HTC Desire 816 service

I purchased HTC Desire 816G dual in Jan 2015 .I was facing the problem of Flickered voice during call and Heat up problem during charging in Dec 2015, so I submitted my handset to the service centre in gurgaon and service centre people just updated the software and returned the phone without issuing any job sheet.
After 15 days, I faced the same problem again and a new problem of contact loading also arose. Then I again visited the service centre in Jan 2016 and the service centre people said your mobile is out of warranty now and you have to pay for that. Why should I pay when I submitted the phone during warranty and you people were unable to fix the existing problem and another problem also arises And finally they submitted the handset and issued the job sheet also this time. I got my phone back after 10 days.

After some days, same problem arose again; I again visited the service centre in Feb 2016. Again same process, they kept the handset and returned after 10 days and no solution. Same problem arose again and then again I visited the service centre almost four times but still no solution.

Now I again visited the service centre in May 2016 and the service centre people said that all theses problem occurred due to some problem in motherboard and asked for 5500rs only then they will issue the job sheet.

I am facing the problem since Dec2015 and visited the service centre almost every month and whenever I called customer care center, they said sorry for the inconvenience caused and you have to submit your handset to nearest service center and even the live chat support people closed the chat without giving any solution. I have written mails many times still no solution.

HTC making fool of people in sake of warranty, when the product is in warranty they people do not provide the solution and when the warranty expired they asked for the charges. While you people are not enable to solve the problem in warranty then why you provide phone with one year warranty.

Highly disappointed services provided by HTC.