HTC India — Defective Mobile - HTC Desire 828

Address:	Kota, Rajasthan, 325201
Website:	www.htc.com/in

Dear Sir, I had registered a complaint on this portal via complaint Number: 1465233. After filing the complaint, HTC Customer care representative called me and asked to submit my mobile set at the nearest service center. I had submitted the mobile set at HTC service center. They took whole day to check the mobile but the problem was not sort out. After that the mobile set is not charging properly. Things have become worse now. They told me that the mobile set has hardware defect so it will go to company for repair. This set has primary hardware defect and its a very new mobile. But company is not replacing the mobile and asking me to send the set to company for 20 days to repair. Company behavior is very adamant and it shows that they are not testing the mobile sets thoroughly before sending these sets for public sale. They are duping the customers. Company behavior is very non-cooperative. Need your help in this. Company has to replace this defective set which has major hardware defect. They are running away from their responsibilities. Company is also not responding on last complain.