| Address: | New Delhi, Delhi, 110085 | | Website: | Www.htc.com |
Respected sir/ ma'am,
I am shivam adora, i bought htc one a9 from rajesh telecom, sec-8, rohini and gave it to omkar service center, vishram chowk, rohini on july 19, 2016 and the ticket number is [protected], job number is del[protected], imei number is [protected] and the serial number is ht5cgbe00195 because the colour from the back panel started peeling off within a month of the purchase and was told that my device will be returned within four days but when i called after four days they extended the time again and again with each call and now it has been almost three weeks and i still haven't got any particular date on which they will return the device and whenever i call the customer care i have always been told that they have not got any particular date yet. All my important contacts are in that device which is required by me because of which i have been in loss. I have been calling them regularly and everytime all i get to hear is that your request will be processed but we can't provide you with a date because the part has to be imported from outside. Even an online delivery from outside the country takes a week and this is a big company set up here which can't get a single part and provide a proper answer to their customer and proper customer care service. They told me that my phone has been repaired and will be returned in two days after test and when called after two days they told me that my device has not been repaired. It has been really annoying lately that i am not getting a proper response. They don't forward the call to their senior executive or to the manager. I even asked then to swap my phone at first they ignored and said the part has to be imported so you have to wait. And next time being asked to swap the phone they said they could not do it until we get your old device. Even after spending 30k on a device i have to borrow a spare phone from my friend and use it. The customer care executives are trained to not to provide the customer with a proper answer. The service provided by the company is really poor and annoying. Whenever i tried to track it down the request on their site i don't find anything. I even wrote a mail to their ceo and indian head but the mail was ignored and i didn't received a reply. There have been minimum of 20 calls by me but the response is same that we can't tell anything so you have to wait. Hope this
Complaint will help me getting my device back.
Thank you
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