HTC India — Device is not delivered even after the repair is complete

Address:

Bangalore, Karnataka

I have purchased HTC One E8 on 09.11.2014 and till 21.04.2015 i never faced any problem. On 22.04.2015 the phone was unable to detect the sim card in both the slots, same day i rushed to the nearest HTC authorised service centre - "SAI SRINIVASA TECHNOLOGIES" at Indiranagar Bangalore. They accepted the device under warranty and said I can expect my device within 10 day. They also provided me with HTC ticket no. 15INA[protected]. After 5 days I casually wanted to check the status of my phone so, i approached the same service centre. I found it was shutdown from 25.04.2015 onwards. Here starts the big trouble. The only way i found is to follow up with the call centre and status can be checked online. After a long wait, on 6th of May 2015 I found the device is ready for packing from HTC's tracking page. The same has been acknowledge via email. Since then i never got any update when and where to receive my device back. I have been following up with the call centre and no progress is made since then. The service centre executives are asking for excuses but not assuring me when will i get back my device. Surprisingly i found all the updates so for has been cleared from the online status of HTC tracking page. Kindly make an arrangement to give me back my device as soon as possible. HTC should handle this situation seriously where the service centre has been shutdown and the customers are not acknowledge for the inconvenience caused by this incident at the earliest. HTC is directly responsible for such event.