I had submitted my htc 820 device having serial number ht4blyc02348 & imei no. [protected] due to the battery problem to tvs electronics ltd shop no. F 35a & f 1st floor, kaushambi, ghaziabad india on dated 19th sep 2017 & during the submission i was told by by customer executive that initially problem seems for battery however they will check & let me know about the problem, after two days i got the call from service center about the problem & approval related the parts to be changed, they said that battery & connector need to be changed thereafter i have given my approval to them to do so.
After repairing i came to know by one of executive that my screen touch is not working properly whereas at time of submission my screen touch was working fine moreover when i got the call after submission it was not communicated to me for screen also for that i have been given the accuse that phone was not in the condition of switch on so they could not checked, then what did they checked & why they took the time of two days whereas it was the matter of hour or two hour but i would like to tell you that my device will remain switched on while connecting the charger the same is also mentioned in the job sheet also.
Due to some mishandling at service center my screen touch is got stopped working & i m not liable to pay for that Was this information helpful? | 
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