HTC India — Htc desire 626 lte

Address:	400709
Website:	www.htc.com/in

Respected sir/madam,

I am sachin from thane, mumbai, india. I hope you help to solve my problem about the phone. I had purchased htc desire 626 4g white, serial# lc62fyt02509, imei# [protected] on 19 april 2016 from thane. Since a last 3 month it’s not working properly.

The 1st issue started at july month and finally in august month i have visited your tvs electronics ltd., thane service center for mobile cannot charge/unable fully charge, battery rundown fast (Poor lifetime) this reason. I have submitted the phone in you service station under repair report# qys[protected] on 24 august 2016. I have received back my phone on 27 august with solution of “mother board changed” and my imei number also changed [protected] to [protected] but the problem was not solved and still i am facing same problem.

2nd time, again for the same issue i have visited and submitted my phone on your service center on 15 sept 2016 under repair report# qys[protected] and this time your engineer just re-installed software on my phone i gave it me 16 sept. The issue / ticket closed from your end but the problem was not solved and one more new problem started in phone i. E. Back camera stopped to work.

3rd time i have visited you service center for battery rundown fast and back camera not working on 27 sept 2016 and again i have submitted my phone to resolve the problem under service# qys[protected] and that time battery & camera was changed to resolve issue and i got back my phone on 30th sept.

But last few days the battery again started to rundown fast and the camera quality is also goes down.

4th time again i visited your vashi service center for front camera blur issue, overheating, battery temperature high error showing issue on 13th december 2016 and submitted phone under service# wds[protected]. They advise me we will change you mobile lcd to resolve the front camera issue but for overheating we can't do anything. If you are using 4g sim card in this phone then phone will get hot. If this phone is 4g supported phone so why i am facing this issue? Only heating is not problem the phone shows bettery temperature high message.

This is a very serious issue within some months mobile giving so much of problems, how can we believe that no any problem occur in future.

I am fed up with this phone and the htc company. I want replacement or cash back of my mobile.

Thank you,

Sachin jadhav
[protected]