HTC India — Htc handset onex9-repair or replacement with new one-ticket no:[protected]-

T P Devarajan

from Hyderabad, Telangana

Address:

Thiruvananthapuram, Kerala

I had handed over my one week old new hand set to you one month earlier on[protected].you registered it as ticket no[protected](setimei no[protected])no further information till date.i'm fed up with your service irregularities.I'm a professional and I have no other phone with and it caused huge loss to me.send me the repaired phone or replace it with a new one with immediate effect. Otherwise I will approach consumer court within three days from today for recover my loss from you.expect your immediate action.T P DEVARAJAN

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HTC India customer support has been notified about the posted complaint.

Sep 07, 2016

Updated by T P Devarajan I have purchased an HTC handset one x9 bearing serial no 1c66dbk1136 andIMEIno[protected]on 29-07-16 and it falls to the floor from a small distance (at about two feets) and collapsed it's display on 5-08-16.I handed it over to the HTC authorised service center at Trivandrum on6-08-16.Only on16-08-16 they informed me that rs.7500/- should be charged for the replacement of the display(and no warranty for display) I admitted the condition and placed order for replacement and the service center registered the order with you and sent me the ticket no [protected] for my phone. Thereafter no response or reply from your part till date. 23 days passed after the placement of repair order. I'm a professional and have no other phone with me. You disappointed me with your service irregularities.I have suffered huge loss in these days, without a phone. Pl.send me back the repaired phone or replace it with a new one with immediate effect. Otherwise, I'll approach consumer court for relief and will file a complaint against the loss you caused me within 3days from today.This is for your kind information and immediate action.
T P DEVARAJAN, TRIVANDRUM

Sep 09, 2016

Updated by T P Devarajan This is the third day of my complaint. No reply or response yet