| Address: | Patna, Bihar, 800013 | | Website: | HTC Mobile |
It is regret to say that htc is a most popular brand in mobile and the mobile sets are very expensive. I have purchased htc desire 828 dual sim in the year 2016 amounting to rs. 19, 900/- from raja telecom, dak bunglow road, patna.
This model is a cdma/gsm 4gset. After closing of cdma, i have purchased a jio sim and jio is also functioning not good, voice call does not support but 4g network works. Due to non functioning of voice call, i am not utilising the set from february, 2017. One fine day when i operated the mobile set, the same is not opening. I have submitted the set to your local service centre i, e, tvse, patna. They have received the set on 11th july, 2017 whose job sheet no. Qo[protected], ticket no. [protected] mentioning that there is a problem in touch screen. As soon, it will be repaired then will communicate to you. On 14th july, 2017, they informed me on phone that the mother board of the said set is not functioning hence the same would be need to change. When i enquired about the price of the motherboard they said it will cost rs. 10, 000/- which is every expensive and exorbitant price.
Now the question arise that the set which i have purchased cost me rs, 19900/- which is also an expensive model and after utilising not more than a year and the mother board of the set is damaged very earlier, the defects should be changed by the company. It should not be charged by the customer as other technical problems arises in the mobile sets but mother board problem might be arised in a year.
I, therefore, request you to kindly change the mother board of my mobile set without any charges as the same is already expensive model.
Please let me know what the company is decided in the repairing of my mobile set as i cannot afford again for changing of mother board of the said mobile set.
Thanks and regards
R. K. Sinha (Advocate).
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