HTC India — HTC One E9+

Address:	144005
Website:	www.htc.com/in

My phone's camera quality had deteriorated extremely and I had given the same to the HTC Service Centre (HCL, Model Town), Jalandhar (Punjab, India) for repairing the same vide Service Report numbered WCS[protected] on 14th December 2016.
The service centre promised to replace the camera while stating that the problem could not be fixed but the very next day went back on their word. They cleaned the camera lens in the pretense of repairing the camera and considered the problem resolved.
After this information was conveyed to me, I went on to inspect the camera and found that the issue hadn’t been resolved and the camera quality was still bad and was comparable to that of a 5 MP camera despite being a 20 MP camera.
Extremely dissatisfied and disappointed in the service centre’s approach, I decided to get in contact with the customer service of HTC in order to compel them to repair/replace the camera.
To my surprise I found it extremely difficult to get in touch with the customer service. I tried every option available on their website to contact their customer service be it through an email or live chat but it yielded no response. After 6 days of trying on every platform available, they finally responded to my complaint on their Facebook page.
But sadly even this struggle to get in touch with them was of no good. The customer service was at par with the service centre i.e. horrible at handling complaints.
Since the complaint, they have been unnecessarily extending the issue. In the last 10 days since my complaint, they have been parroting the exact same thing which in fact is the same above mentioned information I provided to them. Following which the next day they have a technical issue which somehow renders them incapable of making a call or disclose the progress through a mail. They have been less than cordial in their approach and unwilling to listen. Despite me telling them repeatedly that I have inspected the phone and am not happy, they insist on me collecting the phone from the service centre so that they can close the complaint at the earliest. They refuse to let us talk to any senior authority who might actually be able to do something and just mindlessly repeat that I should check the phone again, as if it will miraculously correct itself!
I have talked to 4 different executives from HTC all claiming to be the highest authority of customer care from HTC but none of them seem to have any power or authority or the capability to do anything.
Nothing has been done by the Service Centre to resolve this issue since the complaint as was confirmed by their executive. It is beyond my intellect how the executives think they have been successful in resolving the issue when the status has been the same as it was prior to the complaint. If I would have been satisfied with that I wouldn't have registered the complaint in the first place.
The customer service has been despicable and has taken no responsibility to solve the problem. Never thought repairing a tiny camera will be that big of an issue for an international organization such as yours.
They have still not resolved the issue and continue to sing the same song as before that I should collect my phone.
Overlooking the inconvenience and discomfort caused by them, I want the camera to be replaced or repaired.
Attached with this is the Customer Service Report given by the Service Centre.