HTC India — Inbuilt Defect - HTC Desire 828

vipinkumar83

from Gonda, Uttar Pradesh

Address:	Kota, Rajasthan, 324007
Website:	www.htc.com/in/smartphones

Dear Sir, I had purchased one HTC Mobile set ( HTC Mobile-Desire 828 ) on[protected] from M/s HI FLY, 20-D, New Colony, Shopping Center, Kota, Rajasthan, India. I gifted this mobile to my wife. From the very first day this mobile set is not catching proper signal. Initially we thought it is due to weak signal issue at my home. But with the passage of time we observed that this set has some inbuilt defect and do not catch any signal. We showed it to the dealer from where we purchased this mobile. They were not able to detect the issue and they have told us to go to the HTC service center. Today I visited the service center. I visited the service center and showed the mobile set. Service guy checked and found the issue was genuine. He tried various SIM in the set and again the mobile was not catching any signal with those SIM too. He told us that this set will be sent to the company for repair. My submission is that signal issue is a primary function of mobile sets and if it is not working from the day it was purchased then it has big inbuilt defect. Now neither the dealer nor the service center are replacing this set. Request for your help in the resolution. I want to replace this mobile set.

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HTC India customer support has been notified about the posted complaint.

Jan 12, 2017

Updated by vipinkumar83 As directed by the HTC customer care team, I had submitted the mobile to the nearest service center but the issue is not resolved. As per service center team, mobile has hardware defect. And since that day, HTC customer care has not contacted me. Not happy with the HTC response. They are not taking up the issue seriously. They have just sold me a defective piece. I insist on replacement of the mobile set.