HTC India — Mobile Handset given for service almost 6 months ago not being returned

Address:

400067

This is in reference to the HTC Desire 826 Model which I had given for service at HTC India Borivali service centre located in the thakur mall on S.V Road . Jobsheet reference: BOM[protected] and Email reference no: [protected]. The handset was given for servicing in the month of Jan 2016 and when the quotation was received in terms of the cost of repair which was about 25000 (the same as the cost of a new handset) we had declined and requested for the handset to be given back. Numerous calls have been made regarding this and they keep trying to check with their back end team but NO RESOLUTION yet.

This is just not acceptable. It does not take a company 5 to 6 months to determine that the handset has been lost by them and take appropriate measures to provide me with a replacement. All the time you call they say checking with back end team, and 48 to 72 hours but the time frame never is met. Their back end team seems to take it for granted that they can get away with anything.

Looking forward to a resolution through consumer complaints forum.

Regards,
Varsha Thakkar