HTC India — Mobile repairing

Address:	New Delhi, Delhi, 211003
Website:	www.consumerforum.com

I purchased a htc me one handset on 10 may 2016 from digital mobile shop allahabad, suddenly on 19 may it got switched of[censored]sing the power button i tried to on it, even put it on charging but it was not responding it was late night i called the shopkeeper telling him the issue he said put it on charge and try to press the power button, i did as he said but it didn't got on, next day i have gone to the shop he started telling us that u have damaged the phone since due to go continuously pressing the power button stuck out and said contact htc collection point in allahabad. I then personally contacted them they said we don't know u submit your mobile we will inform you finally today 28 may i received a call from htc saying it will cost 22000 for repairing. I am highly shocked mobile cost 29000 repairing will cost 22000 howcome service center, shopkeeper and ur customer support are not responding well. Mobile is in guaranty period and like any person i tried to on it while it got switched off suddenly. Company cannot do this with customers u have to cooperate repairing cost should be reasonable why will a person pay such huge cost of repairing. Htc do not have a service centre in allahabad knowing this fact many people suggested not to buy htc and that is what i am realizing poor after sales service no exact response and unreasonable repairing cost. Guarantee period stands of no use charge for the damaged part but not unreasonable amount. Kindly look into this matter. I am highly disappointed.