HTC India — Mobile set htc 628 desire dual sim

Address:

Pathankot, Punjab, 14001

My phone HTC DESIRE 628 DUAL SIM, IMEI -[protected], TICKET NO: [protected] which was submit to NAYYAR ENTERPRISES, NEAR M.C OFFICE PATHANKOT . having charging problem on 14/7/2016.
but not repair yet. I had purchased on 14/6/2016 and it get faulty within 14 days whenever i call to customer care they always reply that the material was on hold please call back in 48hrs . But i didn't get any sufficient answer till now .Please help me to get a new phone and my valuable money back immediately. .