Date : 16th dec 2017
Address : phonetel service centre which is authorised htc service centre jayanagar 3rd block, bangalore
My htc desire 826 phone was having battery issue. It was getting discharged fastly. So we went to this service centre expecting a battery replacement. The shop owner took the phone, after verification he said, battery needs to be replaced and also the charging port is damaged. He can replace that as well, and phone can be collected next day. So we agreed for both replacements, paid rs 3700 (For original htc battery and original htc charging port) and collected the phone next day. He assured us the 3 months warranty for the service he provided.
But the new battery which was replaced by him was worst than the original one. It was discharging quickly and phone used to get shut down when it reaches the battery level 20% or below. Added to this, the charging port which was replaced by him stopped working within a week.
I was unable to charge my phone and hence could not use it any more.
So again we took the phone to the same service centre, we expressed the issue about battery and charging port. He said he will verify, he collected the phone and asked us to come when he give us a call back after verification. He didnt call back upto 4 days. We visited service centre again, he said he needs to verify, he will give us call back. We waiting another 3 days, its been a week now and no call back.
We visited again after a week and he started to blame us that we rough handled the phone.. So charging port is gone.. It needs to be replaced again and it will cost another 1500. And he will check about the battery. We were not ready to pay again as we have our 3 months of warranty period. He started shouting that, warranty is only for battery, not for charging port. We need to pay him if we need the problem to be resolved or else we can take the phone back. After some argument, he agreed to check the phone.. When we went back to collect the phone, he said he replaced charging port and battery and asked for rs. 400 more. We had to pay out of mercy.
After all these,
1. Htc phone is still not functioning properly. Phone shows as "charging" always, all time. Even without connecting to power.
2. Phone gets charged only sometimes.. We are not able to identify whether its getting charged or not, as phone is displaying as "charging" by default. So it is like my phone is on charging mode always, waiting to be charged, than being used.
3. Battery still gets discharged quickly
4. Unable to use phone anymore
Desirable solution : requesting for refund (3700+400) and phone needs to be repaired again, from the htc (For sure, free of cost and from different valid htc service centre). I am afraid to give it to any htc service centre after seeing the service provided them.
I dont think, i can trust htc brand anymore with its poor battery and unethical service centres
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