HTC India — Pathetic customer service ,malfunction with mobile phone

Address:	122001
Website:	www.htc.com

Complaint pending since 1 month and customer service is so misleading and stretching the issue without any proper acknowledgement.

I am writing to you to raise an issue about: htc mobile phones and my purchased model htc desire 826, imei [protected].

Please note that, i have already escalated this issue to htc escalations team and i am facing several issues for my htc device with malfunction in camera, overheating, proximity issue and frequent hang ups, moreover it has been replaced once nearly 5-6 months due to same issue.
As of i submitted device in good condition for the above mentioned multiple issues again to the receiving point on 11/5/2016 which was under warranty, later received call regard raise of quotation of 14800, with 2 screws missing was totally confused listening them.
For this instance i called customer service later transferred call to receiving point person to admit device submission in proper condition from my side, they initiated my query and informed about investigation, then on no reply with proper information from customer service end, except escalation to higher authorities for my issue concern.
Am annoyed that i wasted a month with false promise from customer service persons as i haven't received proper authentication from the customer service regarding free of cost repair neither replacement with some other model moreover 826 is a piece of junk.
My impression on htc has diminished as of customer service people play fools, so i registered complaint with nch with id:679915, because no extended warranty or any alternatives for this piece of misery.
I have been going through mental pressure for the last 1 month and htc customer service is so pathetic that they are responding with the same reply again and again.


Please help me to get a proper replacement of my device because htc customer service people might send some refurbished device or with refund.

Hence, please take serious action against them and show me the proper direction to solve my issue.

Thanks,
Varun