HTC India — Poor customer support after sale

Address:

Chandigarh, Punjab, 160101

My sister (Mehak gaba) purchased htc mobile phone last year. Since 15th june she was having problem with the touch screen function of the mobile. So she visited htc service center on[protected] at sec-47 chandigarh. Your service center executive kept the mobile and told her that its display needs to be change. After one hour she received the call from your service center that their is some scratch on the outer screen so you have to pay rs 4700 if you want to get your touch screen problem fixed. She went to customer support center and told them that what ever is in outer screen has nothing to do with the touch screen panel and its still under warranty but your customer care executive told that the touch panel comes in combo with the outer body so it wont get fixed under warranty. It appears that htc is fooling its customer. I myself is using htc mobile phones for last 5-6 years but next i will have to think while purchasing new mobile after seeing your after sale support. Kindly look into the matter on urgent basis as warrant of the mobile phone will end on 14.07.2016 other wise i wont have any other option than to move to consumer forum.