| Address: | New Delhi, Delhi, 110017 |
I purchased a HTD Desire 830 dual sim mobile handset from Jumbo Electronics, Ambience Mall, Vasant Kunj, Delhi on 09th October 2016. I was oversold the phone features there. I started having the following issues with the handset immediately:
1. Battery life is very low. It quickly drains even if not used or sparingly used.
2. It heats up very quickly and feel unsafe using it.
3. The Volume alters automatically. Few times the volume (both ring and talk volume) is very low and suddenly the volume varies..from low to high and high to low; even on the same call. This is really frustrating.
I approached HTC Service center, Ansal Plaza, Delhi. I requested for a replacement of the handset but they refused and said that they would check the handset for any issues before any further action. They retained the handset for one day and what they did was just reset to factory settings and told them that it is fine. They refused to entertain replacement. After paying such huge amount I have ended up having faulty handset and very poor customer service.
I would need a immediate replacement of the handset failing which I would not hesitate to approach legal course.
This is really Unprofessional. Was this information helpful? | 
