HTC India — Product not delivered on expected date (12/07/2016)

I called several of times in Customer care service and every time I received an assurance that with 48 hours you will get the resolution.

Till 30th july 2016 I did not get a positive response from the Customer Care, at the end I had a talk to Mr Abdul and he said they are looking for a request for replacement and will get by 1st August 2016, because it took so long time get repaired and still its in untouched, requesting you to replace my mobile. The request has been raised by called to toll free #.

I did not get call for replacement till 3rd August and when I call back they responded "we can not replace the phone to you, we need few more days to repair the device".

I am very much disappointed by the service (service center & customer care) of HTC, its almost 1 month I submitted the phone and still not getting any positive response.

Looking for your help and support as I feel, being cheated by the HTC.

Regards
Uday Ghosh
Mb - [protected]

Dear Team,

Any update on below.


Regards
Uday