HTC India — Worst service

Address:

Aurangabad, Maharashtra, 431001

Sir,

I am facing problem from your end from entire one month, But still not a single reply, from you people, I have gone in your way You people Said my phone has some fault give to service center, I have given it, on first time it wasn't repaired, again asked your representative what to do, she said please give again to service center, again i got my phone after 10 days, with same problem in that phone nothing improvement. I am in touch with your representative with 5 Different ticket number.

16INCW26ENA000167
Shivendra Replied me.

We are again re-escalating your issue to our concern department. They will surely contact you within 48 hours. on 21 June 2016


16INCW26ENA000025
Madhu

I understand your concern and sincerely apologize for the inconvenience cause to you. Please rest assured that we will try our best to assist you through all possible help.

As per your concern we are sending your replacement request to our Service Team, however we cannot assure you that it would be replaced or not. Once we get the update for your device replacement, we will also update you as well at earliest.

16INCW25ENA000394
Mahesh

We understand how you may not be pleased with the previous repair. We are committed to ensure that you always have the best user experience. We apologize for any inconvenience this may have caused.

If, for any reason, our technicians feel that it cannot be repaired, that the issue would persist after repairs, or if additional issues occur with the device, we will be more than happy to provide a replacement. We would also like to inform you that any part that is found to be faulty is not repaired, but replaced with a new part.

We have checked repair ticket number [protected] and found that this ticket is closed. Normally, repair ticket gets closed when customer collects the phone.


Please Let me know How your ticket is getting close automatically you are not upto customer satisfication.

I have not got any reply from you side.

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Regards,
Anuj S. Agrawal.
M/s. Anuj Trading Company.
Pride Park,
Aurangabad - 431001
[protected]