| Address: | Kolkata, West Bengal, 700072 | | Website: | www.htc.com |
I have purchased 728g desire dual sim phone in the month of january 2016. After using it for around six months, all of a sudden one fine day the phone stopped working and later it got overheated and the display screen completely went off.
On the very same day the phone was taken to the near by htc service center in e-mall kolkata. I was told that it will take a week to get back to me regarding the damage found in the phone and they asked me to leave. Surprisingly, in a span of two hours, i received a phone call from service center, saying that "liquid damage found inside the phone for which i had to change the mother board as well as the lcd of the said phone." they gave me an expected figure of rs. 12, 000 that i had to pay, whereas the price of the phone itself rs. 15, 000.
In addition to that they also asked for rs. 173.00 to give me back my phone. On questioning the act, they said that they are charging this amount for checking the phone. According to the people of the service center even if my phone is within the warranty period, i had to pay just to checking my phone. As if all these were not enough, people of the service center have achieved all the levels of misbehaving with the customers. Not only all my queries were answered properly, the service center people were way too adamant while dealing with the customers.
I wonder if any of the customers phone got repaired without free of charge even if their phone was within the warranty period.
It was a horrible experience with htc and i would strongly recommend not to trust this brand htc ever. Was this information helpful? | 
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