HTC — Indifferent attitude

Address:	560017
Website:	www.consumercomplaints.in/new_complaint

Hi Team,

I have HTC 816G Dual Sim Phone. I recently faced few issues in the phone and decided to give it for service in HTC authorized service center 'TVS-Electronics LTD' in Basavamagudi, Bangalore-560004.
Numerous errors have cropped up after the service is done on my phone.

Instances to note:-

1) When I first gave the phone for service to solve the hanging problem the handset was under warranty. The issue was resolved but I later found out that my front camera wasn't working after the phone was serviced.
Please note:- My front camera was working until I gave it for service and then it stopped.
2) When I bought this issue up with the service center their treatment was extremely rude and indifferent. However they took the handset, told me they had to upgrade the software in the phone and later called stating it would cost me 1000/- Rs to fix the camera. When I told them to fix the software they fixed it.
Only to find out that it worked for few hours and automatically switched off and I couldn't switch it on.
3) When I took the same phone again to the service station, they told me it was motherboard problem and it would cost me 9000+ Rs/- to fix this.
I politely asked them why couldn't they find out all this while they diagnose the phone when I left it for repair, this turned out be a horrific experience for me.
People in the authorized service center was completely indifferent and they just didn't care about me (the customer), they only blamed me to be ignorant and they communicated well.
They informed me to complain in the customer care (online portal) rather than solving the problem in the service center (assuming the authorized service center is established for that).
My mobile is beyond the state o[censored]sage and I am not able to use the Handset.

Request you to help me at the earliest.
I have believed in the HTC brand for a long time, but this indifferent attitude in the service station and leaving me to fend myself for help has left me really upset and angry.
I request you to help me in this regard and ensure that I either get help in this matter or I am going to escalate this experience in every possible media channel.
I have no option but to write this to you, due to terrible, terrible experience from you guys.
Service reference number (HTC REPAIR REPORT NO.) - Q6S[protected]

My phone number:- [protected]