HTC — Irresponsible Service Delivery (Ticket# 15INA[protected]

Address:

Bangalore, Karnataka

I had bought a HTC Desire 816G in Jan '15 for which the Microphone malfunctioned in Apr '15 ( 3 months from purchase) due to some Manufacturing Defect. The handset was submitted at one of the service centers on 5-May-15. The device was repaired thrice in a span of 10 working days and yet not resolved. However, even after several visits to the service center, I was asked to call up the customer care and request for quick resolution and the service center couldn't help us in this matter. When i tried reaching the customer care, all I got is a standard response that they would escalate this issue and would arrange a call back for which i have got only one call back (out of 6 calls that I had made), to understand the issue and I was told that they would check with the service center and arrange for a replacement. I noticed that both the Service Center and the Customer Care were not really bothered about the customers' issues, and the responses were pathetic and many a times irresponsible in nature. Its been already a month and a half and yet awaiting resolution. A customer cannot wait for months together for a Manufacturing Defect and after investing ~20K on a failure Handset (this model itself has known issues). We expect the service provider to understand this aspect and provide a quick resolution instead of keeping the customers wait for months together. Despite of several tickets raised, there is no response from the HTC HQ for more than 20 days (as per the Service Center), which is not at all acceptable. I have been a customer of HTC from 2002 and am feeling highly disappointed with the least level of service from the same. I would request for a refund so that I can go for some other brand having said that I am not trusting on any other models of HTC currently. Also I am not ready for this kind of situation again post replacement. I regret for buying this model from HTC even after many of my colleagues and friends asked me not to. I am being very polite here but the way that I was treated was highly unimaginable for a company like HTC. Regards, Samarth h.[protected]@gmail.com