HTC — Mobile incoming ring not coming

Address:

770017

I had opted for the product with exciting hope for technology and user friendly and got it from Rourkela. By the mean time the connectivity of one SIM found fluctuating and SIM was coming out of the set frequently. From HTC site I found the service centre's address at Rourkela and at Sambalpur. This was a horrible experience as the service centre at Rourkela has been closed since long. Then as advised by the sales Agency at Rourkela, I went to Sambalpur and the provided address was found false. However contacted one HTC dealer at Sambalpur and he advised me to show it at Bhubaneswar or otherwise the defect can be rectified through the collection point (Himself). Expecting the uncertainty, I went to Bhubaneswar during November 2015 and presented the problem to the TVS Electronic service centre point at Sahid Nagar. There they told that the SIM slot to be replaced and there is no spare part immediately. I am advised to book for the SIM slot and they will procure it and intimate me through SMS about the availability. Till date I have not receive any SMS in this regard and on 2nd January 2016, 11.45 am, I went to Bhubaneswar and enquired about the Spare part. They told that the slot is available and it will cost around Rs-900/- and the set will be returned back on 4th (Monday) January. As i had to return back to rourkela around 380 km, I requested to handover the set on the same day. At around 5.15 pm, they handed over me the set and the SIM problems found rectified. later on found that there is no ringing sound with incoming call. As I had left Bhubaneswar at that time I could not go back to the service centre and next day was Sunday. Hoping for the setting correction, upon reaching at Rourkela, I tried all possible checking for the ring tone problem but in vain. Then I contacted the Bhubaneswar service centre ( cell no- [protected]) for the same problem. The reply was that, why I had not complained about the same along with the SIM slot problem. Then I explained that the phone was functioning nice except the problem with SIM slot- on. Along with the same problem I was using the set since last 4-5 months Later the service engineer advised me to do the set-up etc check up. I explained him that all possible checks and set-up have been tried but in vain. Further, I am guided to press the set around the charging point of the set. i tried the same and informed about the continued defect with ringing. Further the music is being played smoothly along with other voice outputs. Finally, I am told to send the set to Bhubaneswar through the collection point at Rourkela. Also, no customer feed back is not taken yet and the money receipt is also not given upon receiving the payment for SIM slot changing. All the above facts and responses are creating mental harassment over the investment for the cell phone on date. Please advice further and give me the solution to customer problems.