HTC — More Problems After Giving in Repair and rejecting the Repair Quotation.

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Mumbai City, Maharashtra

Hello Sir, I had given my HTC ONE(M7) on 1st July, as my touch screen (center horizontal strip) had stop responding. Then later when I called for status of the repair, they informed me it wont be covered in the warranty and quoted me Rs.27, 000/- for repairs. Anyways, I denied for the quotation for repair and asked them to return my device. On 15th July 2014. I collected my device from HTC Service Centre. Later on using I found out 1. My device's green red led lights were not working 2. Wifi not working (shows very poor reception even near Wife router) 3. Camera has whole Purplish tint all over. The above 3 where working all fine before I had given for repair. So I again resubmitted the device to the centre. And emailed a complain letter to HTC which they replied and asked for my jobsheet scan. I forwarded the jobsheet scans but then there was no reply from HTC. So I called them at the customer number for the status of my issue. But now they are again issuing quotation charge of Rs.14, 000 approx., for the defects HTC have done to my device. Stating the defects were already been there 1st time i submitted the device. For proof I have attached a photo clicked by my HTC Device just before an hour, before giving it to the repair center on 1st July 2014 and it has no Purplish tint whatsoever. I took the photo of my HTC One Box just incase if I needed IMEI or SN No. on the run. It is very fustrating and disappointing to get this kind of service from one my favorite brand HTC. Although I have cancelled my quotation and asked to give device back. Just wanted to inform all the other consumers about the service provided from the HTC. This is last product I have ever purchased from HTC. Would certainly go for Samsung or Apple for my next Purchase. Ticket Number 1 (old):14INA[protected] service Job No.BOM[protected] Ticket Number 2 (new): 14INA[protected] service Job No. BOM[protected] Email Conversation/Ticket No. 14INCW29ENA000977 Center Given for repair S.G. Infotech 2A/Thakkar Shopping Mall, 2nd Floor, S. V. Road, Opp. Borivali Station, Borivali (West) - 400092