[Resolved]  HTC — mother board, HTC ONE 801e

Address:

New Delhi, Delhi

This is in regard to the mobile bought on june 2, 2013. the mobile was lying at home suddenly stopped work. it was shown to the customer care department at ansal plaza mall (delhi). they confirmed the damage of the mother board. PLEASE EXPLAIN ME HOW IT GOT DAMAGED WITHOUT ANY PHISICAL DAMAGE?? THE CUSTOMER CARE FAILED TO ASNSWER THAT. RATHER SHOWING A BILL OF RS. 17000. PLS EXPLAIN IS THAT QUALITIY SERVICE PROVIDED BY YOUR COMPANY?? THIS SHOWS THAT U R NOT USING APPROPRIATE OR GOOD QUALITY PRODUCTS. WE HAVE USING MOBILE PHONE MORE THAT 15YRS THIS IS FOR THE FIRST TIME WE ARE HAVING THIS PROPLEM. IN 14 MONTHS THE INSTUMENT HAS STARTED GIVING TROUBLE. I WOULD REQUEST YOU TO KIND CHK AND LET ME KNOW THE BEST SOLUTION OTHERWISE I HAVE TO KNOCK CONSUMER COURT'S DOOR. MY HUSBAND IS IN THE DEFENSE, IT'S HIS PHONE I AM TALKING ABOUT. IMEI NO: [protected] CHARU CHOUDHARY [protected]