HTC — My new phone

I had a new phone for 2 weeks and the battery burst, I had it checked by techs and the saw the acid leaking out and smoke came out when you plugged it in. I sent the phone to the repair department and after more than a month they sent my back a couple pieces back in a bag and said there is nothing wrong with it. The escalation team will not help they said they sent it back to me in perfect condition, but we have pictures of what I received when I opened the box. So now I am out a phone and now see this as a really shady corrupt company, Carlos honehone has lied to me from customer service, and Faith from escalation said she verified the phone was in one piece which was a lie.
+1 photos
Was this information helpful?
No (0)
Yes (0)
HTC India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HTC India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    17%
    Complaints
    2269
    Pending
    0
    Resolved
    396
    HTC India Address
    E-99, 1st Floor, Lajpat Nagar -II, New Delhi, Delhi, India - 110024
    View all HTC India contact information