I bought a brand new HTC826 phone on 21st may, 2015. It is not working since 28th June, 2015. I went to the service center thrice and they told me that they cannot repair as this problem has occurred with so many customers. The customer care promised me get a DOA as even the service center is not ready to repair it. I called so many times after that and the customer care told that the request is pending with back end. Finally today when I called they told me that they cannot provide me DOA as it has been more then 14 days. I have submitted whatever documents they asked for. First they promised and now they are refusing. I bought this phone for around 25 thousand and i am not getting any help from the Htc side. I am attaching my invoice copy and their response.
Either get me refunded of DOA.
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i am purchased htc desire 501 and working in 6month only service centre not resolve the problem plz help