HTC — No proper help

Address:

Mumbai City, Maharashtra

Dear Sir, I bought 820Q desire in feb 2015. IMEI is [protected]. In may phone started getting stuck and got switched off automatically. I gave it to a collection point, VCARE telecom services and they sent it to the service center, where that I don't know. later received my phone with proper working condition. I asked them what was the problem, the collection team said we don't know what was the problem in phone. I contacted their online chatting service and found that phone had battery issue and now they have replaced the battery. Now again after 2 month I have the same problem and my phone is in service center from last 2 weeks. I want to speak to the person from htc whome I can speak and tell him about this problem which is coming again and again. I am not getting proper service from them and it looks that they have sold me faulty handset. There is no help from them on, in which service center my phone is, whenever we try to register a complaint to HTC they tell me that u will receive a call from our team. I have not received any call from them yet. Also when I called their toll free number, there is no help from them. I still don't know my phone is in which service center. This is for the second time my phone is for repair since I bought, what if I receive the same problem after the warranty period gets over. Also, the collection point where i had submitted my handset, gave me one contact number where i can check the repair status of my phone but that number never gets connected, its busy for 24 x 7. Strict action need to be taken against these people. HTC is the worst service provider. I will never recommend HTC to anyone. The most worst HTC service and I am the most dissatisfied customer. I want my money back or replace the handset with new one. Milind [protected]/[protected]