HTC — Not providing good service

Address:

New Delhi, Delhi

I am using HTC Desire 501 cell phone. Now its getting heat any time either I am using or not.Its charger also get heat in few minutes. The vibration option which generally available in every cell phone for consumer benefit. Consumer can use this option or not. But in this cell phone after disabling the vibration option from every where, it is not getting disable and on message notification it is getting vibrate. For these issue I visited to HTC collection center at Laxmi Nagar- New Delhi. The executive directly denied that vibration problem could not be resolved and for another problem he said that there is problem with charger also but he can not submit cell phone with the charger in one time. Only 1 thing can be repaired in one time. After 1 thing get repaired then I can submit another item. If I deposit my cell phone and it take 5-7 working days to get repaired then I have to submit charger and again it will take 5-7 working days. It means the problem which could solve in first 5-7 days would take 15-20 days. For this I have to visit service center 4-6 time. Which is not acceptable by the customer. Because of this I have to waste money, time, etc.. If customer pay high amount to but cell phone the he expect that good service he can avail if any problem arise. I observed in the market that HTC company has stop its desire 501 model production and had recall the stock because of technical issue in it. But what about those customers those are using this cell phone. Is there any solution for them from company side.